The VSO Playbook is a three-volume training system built from real casework, not theory. Each volume takes you deeper into the VA claims process, from your first veteran intake to your most complex appeal, giving Veteran Service Officers, claims agents, and advocates a reference they can actually use on the job.
Every advocate needs a solid foundation before touching a live case. Volume I covers the code of conduct and ethics that protect both advocate and veteran, how to run a first appointment, how to read a DD-214 the way a trained VSO does, and the five recognized paths to service connection. It closes with how VA disability ratings and combined ratings are actually calculated, the fundamentals every VSO must master before advancing further.
Key Topics:
A filed claim is a starting point, not a finish line. Volume II picks up where the fundamentals end and moves into contested territory, priority processing, C&P exams, supplemental claims, higher-level reviews, and Board appeals, backed by the landmark veterans law cases that shaped how those pathways work today. It also covers TDIU, Special Monthly Compensation, and the VA health care benefits that run alongside a compensation claim.
Key Topics:
Disability compensation is only part of what a veteran and their family have earned. Volume III closes the series by covering everything beyond it, pension, dependents, survivor and DIC claims, education benefits including the GI Bill and the Rudisill decision, caregiver support, and the ancillary programs that round out a VSO's full scope of practice. It closes with a 50-question mock accreditation exam to test readiness
Key Topics:
Whether you're just starting out or ready for advanced practice, there's a volume built for exactly where you are.
