Claims Commander and the website associated with Pamela K. Robertson and The VSO Playbook (“we,” “us,” “our,” or “the Website”) respect your privacy and are committed to protecting the personal information you may provide when using this website.
This Privacy Policy explains what information may be collected through the Website, how that information may be used, and the choices you may have regarding your information.
By using this Website, you acknowledge the practices described in this Privacy Policy.
Depending on how you use the Website, we may collect information that you voluntarily provide to us.
This may include:
You are not required to provide personal information simply to browse the publicly available portions of the Website.
When you visit the Website, certain technical information may be collected automatically through standard website technologies.
This information may include:
This information may be used to understand how visitors use the Website, maintain website security, troubleshoot technical issues, and improve the Website.
The Website may use cookies or similar technologies to support website functionality, understand visitor activity, and improve the user experience.
Cookies are small data files stored on your device by a website. Depending on the technologies used on the Website, some cookies may be necessary for website functionality, while others may be used for analytics or other purposes.
You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect how some parts of the Website function.
Information collected through the Website may be used to:
We do not use information collected through the Website to provide individualized VA claims, legal, or professional advice
If you voluntarily provide your contact information, we may use it to respond to your inquiry or communicate with you regarding the reason you contacted us.
If the Website offers an email subscription or other optional communications, you may unsubscribe from those communications by following the unsubscribe instructions provided in the applicable message.
We do not sell or rent your personal information.
We may share information with service providers or technology providers that help us operate, maintain, secure, or improve the Website and its functions. These providers may process information on our behalf and are expected to use it only for the purposes for which it is provided.
We may also disclose information when reasonably necessary to:
The Website may contain links to third-party websites, platforms, services, or resources, including platforms where information about The VSO Playbook or Claims Commander may be available.
These third-party websites operate independently and may have their own privacy policies and terms of use.
The Website may contain links to third-party websites, platforms, services, or resources, including platforms where information about The VSO Playbook or Claims Commander may be available. These third-party websites operate independently and may have their own privacy policies and terms of use. We are not responsible for the privacy practices, security, content, or policies of third-party websites. We encourage you to review the privacy policy of any third-party website before providing personal information.
The VSO Playbook books may direct readers to Claims Commander video content and other educational resources.
If you access content hosted on platforms such as YouTube, your use of those platforms is also subject to the privacy policies and terms of those third-party platforms.
We do not control the privacy practices of third-party platforms.
The Website is not specifically directed toward children.
We do not knowingly collect personal information from children through the Website. If you believe that a child has provided personal information to us, please contact us so that the information can be reviewed and, where appropriate, deleted.
We take reasonable measures to protect information submitted through the Website from unauthorized access, misuse, alteration, or disclosure.
However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of information transmitted to or through the Website.
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to maintain appropriate business and communication records, or as required by applicable law.
The length of time information is retained may depend on the type of information and the reason it was collected.
Depending on applicable law and the circumstances, you may have rights concerning your personal information, which may include requesting access to, correction of, or deletion of certain information.
If you would like to make a privacy-related request, please contact us using the contact information provided on this Website.
We may need to verify your identity before completing certain requests.
The Website and The VSO Playbook are intended to provide educational and training information.
You should not submit sensitive personal information about your VA claim, medical history, Social Security number, VA file number, financial information, or other confidential information through a general website contact form unless specifically requested through an appropriate secure process.
The Website does not provide individualized legal advice or guarantee the outcome of any VA claim or appeal.
We may update this Privacy Policy from time to time to reflect changes to the Website, our practices, or applicable legal requirements.
When changes are made, the updated version will be posted on this page with a revised “Last Updated” date.
Your continued use of the Website after an updated Privacy Policy is posted means that you acknowledge the updated policy.
If you have questions about this Privacy Policy or how information is handled through the Website, please contact us through the contact information provided on the Website.
